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Privacy statement

Website: https://www.coachamigo.nl
Corporate address: Crooswijksesingel 50c
3034CJ Rotterdam
Email address: support@coachamigo.nl


Data policy

As part of our mission to make sports more widely accessible, visual, fun and stronger, we offer you the opportunity to collect and share data using our products/services. This policy outlines what data we (Coach Amigo) collect and how they are used and shared.

Please note that this data policy applies to all brands, products and services of Coach Amigo.


Privacy Statement

We, Coach Amigo (and its developers: Coöperatieve Free amigos U.A.), take your privacy very seriously. We collect and use the data provided by you in full compliance with all relevant Dutch legislation and regulations concerning personal data protection. We will clarify this further below.

 

Personal data processed by us

Coach Amigo processes personal data about you as you use our services and/or because you provide us with this information yourself.

Below is an overview of the personal data we process:

  • First and last name
  • Gender
  • Date of birth
  • Address details
  • Telephone number
  • Address details
  • Telephone number
  • Email address
  • Any other personal data you actively provide, for instance by creating a profile (account) on this website or in the app, in correspondence and via telephone.
  • Location data
  • Data concerning your activities on our website and app
  • List of contact details of the customer via an app
  • IP address
  • Internet browser and device type


Sharing content and information

You are the owner of all content and information you place on Coach Amigo. Furthermore, the following provisions apply:

  • For all content subject to intellectual property rights, such as photos and videos (IP content), you specifically grant us the following permission: you give us a non-exclusive, transferable, sublicensable, royalty-free and worldwide license for using IP content you place on or related to Coach Amigo (this will be called IP license). This IP license ends when you delete your IP content or your account, unless you have shared your content with others and they have not deleted this content.
  • When you delete IP content, it will be removed from all of our servers as soon as possible. This means, however, that deleted content may remain present on our backup servers (which are not accessible to others) for a reasonable time.
  • When you publish content with the setting “Public”, this means that you grant everyone, including those outside of Coach Amigo, permission to view this information.


Protect the rights of others

Coach Amigo respects the rights of others, and expects you to do the same.

  • You do not post any content and don’t take any actions at Coach Amigo that will violate the rights of others, or that will violate the law in any other way.
  • We may remove content and information posted by you on Coach Amigos if we deem it to violate our policy rules.
  • If we have deleted your content due to infringement of someone else’s copyrights and you feel this was unjustified, you may object to it.
  • Repeated violation of intellectual property rights of others will result in us deactivating your account should we deem it justified.
  • You will not use our copyrights, trademarks or brands that are similar in a way that causes confusion, except with explicit permission after our written approval.
  • If you collect information about Coach Amigo users, you will need to gain their approval, make it clear to them that it is you (and not Coach Amigo) who is collecting the information and publish a privacy policy outlining which information will be collected and how it will be used.


Special and/or sensitive personal data processed by us

Coach Amigo may process sensitive personal data of persons younger than sixteen years. In addition to personal data, this also concerns the use of photos and videos (IP content). Coach Amigo advises you to make the use of these details clearly known to the parent(s) or guardian(s) of this group (your players), and to respect any objections. Concerning this aspect, we refer you to “Sharing content and information” and “Protect the rights of others”.

We are unable to verify whether a visitor is over sixteen years of age. For this reason, we advise parents to be involved in the online activities of their children, in order to prevent the collection of their children’s data without parental permission. If you believe we have collected personal data of children without this approval, please contact us via support@coachamigo.nl and we will remove this information.


Why we need data

Coach Amigo processes personal data for the following purposes:

  • Processing your payment, when applicable
  • Sending updates about our service (s) and products
  • Informing you about changes in our services and products
  • Offering you the option of creating an account
  • Coach Amigo analyses your behaviour on the website and in the app in order to improve our website and the app and to customize our offer of products and services to match your preferences.

 

How we will communicate with you

This is why it is important for you to ensure that your basic subscription information is correct and up-to-date. We may send you notifications by e-mail (to the e-mail address linked to your account), or post messages on our website (s) relating to the relevant Service.


Our data storage term

Coach Amigo will not store your personal data for longer than is strictly necessary to realize the goals we collected your data for. Our storage term is up to twelve months after the termination of your account.

Upon expiration of the storage term, your personal data will be made anonymous. This means your personal data will be stripped of any identifying features. What remains are statistics that cannot be linked to your person in any way. These statistics are valuable for us because we can use them to gain insight into the use of our products and services.

 

Sharing with others

Coach Amigo shares your personal data with various third parties when it is necessary for carrying out the agreement and to meet any legal obligations. We conclude processing agreements with companies that will handle your data, to ensure the same level of security and confidentiality. Coach Amigo remains responsible for the processing. In addition, Coach Amigo only provides your personal data to third parties with your explicit permission.


Mapping website visits and app usage

Coach Amigo uses functional, analytical and tracking cookies. A cookie is a small text file that is being stored in the browser of your computer, tablet or smartphone upon the first visit to this website/app. Firstly, Coach Amigo uses cookies of a purely technical function. These ensure that the website/app functions as intended, may remember your preferences and help us to keep the website/app running properly. We can also use them to optimise our website/app. Secondly, we install cookies that track your surfing behaviour to allow us to offer customised content and advertisements.

Upon your first visit to our website/app, we have informed you about these cookies and asked you for permission to install them. You can decline cookies by setting your internet browser to no longer store them. In addition, you can also delete all information that was stored previously via your browser’s settings.


Viewing, editing or deleting data

You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. If you are unable to do this via these settings, or if you have any other questions or comments about data processing, please send a detailed request to support@coachamigo.nl. In order to be sure the request to view the information was made by you, we ask you to include a copy of your identity document in the request. Please black out the MRZ (machine readable zone, the area containing numbers at the bottom of the passport), the document number and the social security number (Dutch BSN) or make it otherwise illegible. This is important to protect your privacy. Coach Amigo will respond to your request as soon as possible, but certainly within three weeks.

You can reach us via:

Website: https://www.coachamigo.nl
Coöperatieve Free amigos U.A.
Telephone number: +31 (0)10 7371190
Company address: Crooswijksesingel 50c
3034CJ Rotterdam


Security

Coach Amigo takes the protection of your data seriously and takes precautions to prevent misuse, loss, unauthorized access, unwanted publication and unapproved changes. If you believe your data are not properly protected or if you find any indication of misuse, please contact our customer service via support@coachamigo.nl.

Coach Amigo has taken the following precautions in order to protect your personal data:

  • Security software, such as a virus scanner and a firewall.
  • TLS (previously SSL). We send your data via a secure internet connection. This can be seen in the address bar ‘https’ as well as the lock icon in the address bar.
  • DKIM, SPF and DMARC are three internet standards we use to prevent you receiving e-mails on behalf of us containing viruses, spam or those meant to obtain personal (login) details.


Special provisions for software

  • When using or downloading our software, including the app or a plugin application for a browser, you agree to the fact that the software will occasionally download and install upgrades, updates and extra features published by us in order to improve, expand and develop the software.
  • You are not allowed to alter the source code, create, decompile or otherwise obtain derived products based on it, except when this has been explicitly approved according to an open source license or if we have granted you explicit written permission.


Usage costs

Coach Amigo is currently in its “Beta Phase”. This means the service is nearly fully operational and that we are spending our time and resources mostly on perfecting the service(s). We greatly appreciate your willingness to use our service(s) during this phase, which is why we offer them free of charge. We do reserve the option to charge a fee for the services provided by Coach Amigo in the future. Naturally, you will be notified of this well ahead of time. At such a moment you will be free to stop using the services or to keep being part of the Coach Amigo platform in case you are satisfied. This way, we guarantee you will never be confronted with unexpected costs.


Termination

If you violate this data policy or create a possible legal risk for us in any other way, we may fully or partially revoke your access to Coach Amigo. We will inform you of this via email or upon your attempt to open your account. You can delete or deactivate your account at any moment.